Echo™ — Every Customer Has Opinions

In a recent study, 93% of companies said that they collect customer opinions, but over two-thirds of those said they don’t use the opinions to influence internal change.

Are you listening to your customers? Most companies try but often find it difficult to translate customer opinion into meaningful internal programs that promote or support better service delivery.

With Echo, your customers become daily service evaluators. Echo’s dynamic reporting provides continuous, data-rich feedback to CSRs and management that can impact performance, improve customer satisfaction, and pinpoint product and service delivery opportunities.

Using the Echo survey and reporting solution, leading contact centers are realizing significant increases in customer satisfaction, reduced quality assurance costs and a relatively short ROI.